Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. WiFi guest mode

    A guest mode so I don't have to give out my main password to visitors to access the internet. One that can be easily removed or changed without having to change all my devices that are connected to the main mode.

    150 votes
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      Received  ·  7 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
    • Option to enable bridge mode and disable NAT for advanced users

      Many advanced or power users want to run their own firewall (I run pfsense) behind their ISP's router for added security and functionality.

      To make this work right the Google Fiber router needs an option to disable NAT and be a simple IP bridge.

      Currently there is no way to "properly" do this (that I have found), and it causes a double-NAT scenario which causes so many problems.

      Please offer a bridge mode feature for advanced users.

      Thank you.

      105 votes
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        Received  ·  5 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
      • add bridged mode to all network boxes

        please add bridge mode to all network boxes so us customers can use our own more powerfull routers for our networking needs so we can get closer to gigabit speeds over 802.11 ac wireless on 5.0ghz and 5.8ghz bands and so we can use vpns

        70 votes
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          4 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
        • Parental controls on router/internet

          When I went to the pop up, i was assured the internet had parental controls to shut down access to websites and shut down devices by timeframes.

          I JUST found out it's not true.

          Please add this as a feature YESTERDAY.

          66 votes
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            Received  ·  15 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
          • static

            Please provide the option for residential service to have one static IP address at no extra cost. Keep setting standards that other ISPs want to follow.

            51 votes
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              Received  ·  6 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow upgrade of current network box to support AC wifi

              I am not able to replace my original hardware (network box) for a newer model that supports 802.11 AC . New accounts are receiving this technology but existing clients are not provided the ability to swap out inferior technology. The excuse that you do not have a plan in place for upgrades after 3 years of service is not acceptable. Please provide a reason for the lack of plans and/or a timeline for resolution.

              51 votes
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                Received  ·  2 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
              • Data usage meter

                I think it would be great to have a meter/place where you can view how much data you have used in a month. I know we don't have to worry about usage, since Google is awesome and doesn't put caps on it, but it would be pretty cool to see how much usage you are getting out of your awesome connection

                42 votes
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                  Received  ·  5 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                • The MyFiber page should allow the ability to block/quarantine unknown connections

                  While I understand that you should know/log everything you gave somebody the WiFi password to connect with, it's 2015 and that's almost impossible. I'd appreciate the ability to block/quarantine any wirelessly connected device I'm not sure about..

                  39 votes
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                    Received  ·  4 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                  • A collaboration wiht Project Fi in Google Fiber cities. Possibly have wireless access points throughout the city, downtown, etc.

                    A collaboration with Project Fi as an added value if you have a Fi and Fiber account. It would be awesome to have access points in popular areas of the city. I think it would be a great value and bonus to Fi and Fiber users and attract people to the programs.

                    30 votes
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                      Received  ·  0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                    • Option to enable certain devices or certain ip addresses for certain time schedules

                      On old routers, I had the option of enabling a devices connection to a time (say, only between 6AM and 9PM). I would like to see that on this one too. Sometimes I need to disable certain devices for certain times, and am powerless to do so right now.

                      29 votes
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                        Received  ·  2 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                      • Custom DNS: Separate ipv4 and ipv6 addresses

                        I'm having trouble with the custom DNS Servers settings. I'd like to use OpenDNS to help protect the family from junk. There are currently 3 fields to enter the custom DNS. However, the ip that set in those fields get applied to both ipv4 and ipv6 addresses. I can't choose which. So if I put in IPv4 addresses, then DNS settings are not applied to IPv6 DNS. And visa versa. Actually, if I put an ipv4 address in the field, ipv6 devices just ignore it. However, if you put in ipv6 addresses in the customer dns, then most of my…

                        27 votes
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                          Received  ·  2 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                        • Telnet/ssh support for the Network Box

                          I would like to be able to telnet/ssh into the Google Fiber Network Box. This would allow us to modify arp entries and the iptable. Specifically, I would like to be able to use WoL over the internet. This requires sending a signal to the broadcast IP. I would like to add a broadcast IP to my arplist.

                          27 votes
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                            Received  ·  0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                          • 25 votes
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                              Received  ·  0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                            • Simplify the moving process

                              Currently unless you know who is moving into your place after you and can transfer your current service to them, you have to create a dummy e-mail address to sign up for service at a new address. Please make it possible to have multiple addresses/plans tied to the same e-mail address. Almost everyone has some overlap in leases and very rarely in a rental property do you know who is moving in after you or even when. Also what if someone wanted to sign up for Fiber at their home and office? The current system just doesn't make sense.

                              24 votes
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                                Received  ·  1 comment  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                              • Secured connection for GF customers (like Time Warner) that can be accessed from any public hotspot where GF is offerred (ex. Starbucks).

                                I want to be able to access a secured connection from a public wifi hotspot in the same manner that I could as a Time Warner customer.

                                23 votes
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                                  1 comment  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                                • TV boxes as WiFi instead of Network box

                                  It would be nice if I could turn one of my TV boxes into the WiFi spot instead of the Network box. I know I can force on WiFi, but my devices will still switch between the NB and TVB as I roam the house. The problem is that the NB isn't in an ideal place for WiFi, but the TVB is.

                                  21 votes
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                                    Received  ·  4 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Please provide separate WiFi network for guest

                                    Provide separate WiFi for guest use so I don't have to give out my main password

                                    19 votes
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                                      0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Monthly Statement needs exact billing dates from/to reflected:

                                      Monthly billing statement needs to reflect the exact date they are charging for like other bills do. Example: 09/01/16-09/30/16. The only date reflected is the current day of billing. So it's confusing whether you are paying up front or in arrears. Please revise this error.

                                      19 votes
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                                        1 comment  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Need more network setting

                                        I need more control of network options, specifically surrounding the ability to lock out certain MAC addresses during certain times. There are good parental controls for the TV, but not for the internet.

                                        18 votes
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                                          Received  ·  0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                                        • QoS

                                          Please create QoS as a network box option. I now have to want a bridge mode so I can spare the double nat which is also not an option. I love the service otherwise, thanks for being awesome. Please add these options.

                                          18 votes
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                                            Received  ·  0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
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