Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. Flexible bill dates

    Offer flexible due date. Most places will allow payments to fall on a paydate. Having the 13th is not convient.

    45 votes
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      Received  ·  15 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    • Google Fiber box art project

      While I was in Jackson, Wyoming, I spotted these cool painted utility boxes on the side of the road in the downtown area. As it turns out, the town commissioned local artists to decorate cabinets as part of a public art project.

      See news article for more info: http://m.jhnewsandguide.com/news/features/utility-boxes-get-artsy-makeover/article_1559f446-51dc-5389-8c64-fb0c6658a479.html?mode=jqm).

      Maybe Google Fiber would be interested in sponsoring a similar initiative which garnered a lot of community support and attention. Engaging local artists and creatives would surely have a big impact!

      39 votes
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        Received  ·  6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
      • Provide a speed and price option between 5Mbps and Gigabit

        For internet only options, the price difference between "free" and $70 is too much, and may limit the adoption for new customers. I believe Google Fiber could gain competitive advantage by bringing an in-between option to the marketplace. Perhaps a 300-400 Mbps for $40 could be a great option, making the $70 option a "premium" service, yet making a 300-400 Mbps option a steal.

        30 votes
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          Received  ·  12 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
        • Google fiber Phone - Option to choose how many rings before going to voice mail

          Handicap and elderly need the option of setting the amount of rings is best for them. I would suggest a option of 1 to 20 rings before disconnecting or going to voice mail.

          28 votes
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            1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
          • Google Fiber needs a hard landline phone offering

            Google Fiber enable Telework, and most business that allow it require "real" phones. While Ooma is working just fine for me, Google shouldn't force us to go the Ooma/MagicJack/OBI route. Re-brand/resell something solid like Ooma (and put it in the Network box), and make future folks happy. And I have TWO cell phones, so I'm not a luddite, some folks just need real phones.

            28 votes
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              Received  ·  4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
            • Residential/small business service

              Small/Home-based business and/or telecommuters need static ip addresses for a number of things. Other providers have home-based business services (internet, static ip, etc), and they also have business service with TV. However Google's Fiber offerings 1) Do not have an option for business service with TV, 2) Do not allow business internet for a home-based business. 3) Do not have a static ip option for residential internet service. So if you are a home-based business owner that needs static ips there are no options/combination of services available.

              1. I can understand the logic behind not wanting commercial business to have…

              26 votes
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                Received  ·  8 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
              • Google home integration with google fiber

                We have both google fiber and google home. We would love to be able to run out google fiber TV using our google home. Please consider the integration of these two products.

                22 votes
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                  3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                • give all google fiber customers free you tube red

                  yes sense you give us only 1tb a free space on google drive you should give us free you tube red also for been google fiber customers

                  22 votes
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                    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • Phone: Allow us to BLOCK unwanted callers

                    Allow us to add unwanted numbers to a blacklist. Stop SPAM calls!

                    20 votes
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                      2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Get Caller ID from some global source.

                      Get Incoming Caller ID from some global source (see AT&T U-Verse) instead of relying on "contacts" list. A person cannot be expected to input every "contact" he or she may get a phone call from which may or may not be answered depending on the Caller ID. The phone number is not helpful for companies which have vast phone systems.

                      19 votes
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                        Received  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • I have Fiber Phone and my name is not showing up when I call other people, only my number and City /State.

                        I have Fiber Phone and my name is not showing up when I call other people, only my number and City /State. I think there is a CNAM database that Google Fiber needs to send the name to in order for the name to appear along with the number, instead of the City/State.

                        18 votes
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                          Received  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • The PC-based watching TV needs to be improved

                          There's just no reason to expect that the PC/laptop-based option amount to little more than some links to network's pages where you get to sign-in as a Google Fiber subscriber. That's cheap! Give us a neat page where by logging in, our credentials are passed-through to the content providers. Since you force people to be on the Google network FOR ANY CONTENT (more on that in a different idea), that seems all the easier for you to accomplish. Look at what Time Warner provides their customers, and one-up them.

                          16 votes
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                            Received  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • 14 votes
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                              1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • Rates for senior citizens

                              I live in a senior citizen facility for independent seniors. The owner owns 8 of such facilities. Is it possible that a less expensive rates can be negotiated since most of us are on Social Security benefits? At present many of us are just using basic TV with an indoor antenna.

                              11 votes
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                                0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • MAKE BILLING & SERVICE TRANSFER TRANSPARENT & SIMPLE FOR CUSTOMER

                                ~~I LUV Google Fiber. But what I'm about to type is the Gawd Awful Truth: Google Fiber makes it the BIGGEST PAIN ********** to move and transfer service and billing EVEN WITHIN THE SAME **** BUILDING!!! And they have no 1st, 2nd or 3rd line managers who can override the system to make it easier on the customer. What should have been a transparent process to me, the customer, instead was a THREE HOUR ORDEAL!!!
                                ~~If you are NOT a HOMEOWNER, with no plans to move for a long, long, long time ... save yourself a boatload of grief and…

                                11 votes
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                                  Received  ·  3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                • Activate NOMOROBO on Google Fiber's VoIP service

                                  I request that Google arrange for NOMOROBO to be activated for Google Fiber's VoIP service, to eliminate annoying auto dialer calls

                                  10 votes
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                                    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • cast notifications

                                    it would be nice to be able to send a notification that goes to a single or is broadcast to all the screens and brings up a small message box. let everyone know dinner is ready

                                    9 votes
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                                      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ability to Disable Call Waiting

                                      Be able to control Call-Waiting, turn it on or off as wanted. If on works as it does now, if off call get busy signal.

                                      9 votes
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                                        Received  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Be able to order accessories online

                                        It would be great to be able to order extra accessories online, for an example a new remote for the TV Box.

                                        9 votes
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                                          Received  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • TWO Google accounts!

                                          I have a Google Account for business, and a different one for Home/Fiber... and it's REALLY annoying to have to Log Out then Log In with a different account every time I switch between the two. It should NOT be this difficult to leave different accounts open all the time.

                                          8 votes
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                                            Received  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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