Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. PLEASE don't take away our ability to add media to the Storage Box

    I know that, being Google, you are in the habit of taking decisions out of the hands of your users because, obviously, you know better than us simpletons. But this is different. This isn't some free service you're putzing around with like YouTube. We pay for this. You can't just take away the functionality of everyone's Storage Boxes just because we can't easily stop you. It's wrong and just shows once again the low opinion all sections of Google have for their own users/customers.

    174 votes
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      Received  ·  64 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • Use own router

      The Ability to use after market routers instead of the networkbox for DHCP

      129 votes
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        Received  ·  13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • Extend network box storage through USB 3.0

        Ability to add storage to your network box via the USB 3.0 port.

        114 votes
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          Received  ·  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
        • Gig port on TV box

          Please bring back the gigabit port in Gen3 TV Box. Gen2 boxes are 100Mbps. I know it was due to heat but there are other Gbit chipsets with smaller fabrication that generate less heat now.

          96 votes
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            Received  ·  3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
          • Wireless Set-Top Boxes

            We have several areas of our house where we currently use wireless set-top boxes for the AT&T U-verse network. Has this been examined for the Google network?

            91 votes
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              Received  ·  5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow hooking up of other routers into Google Fiber Network Box

              I have multiple other routers that I would like to utilize for different reasons, one of them being a subnet within my own network. I was surprised to learn that the supplied Network Box (specifically the 2.0 revision tested with my own hardware) does not allow routers to even touch it. I can use an unmanaged switch easily however I noticed when trying to wire in my router and looking at the MAC addresses that have touched my Network Box, no router's MAC address even attempts a connection as it seems that Google Fiber is blocking it.

              66 votes
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                Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
              • Please fix the remote-to-TV lag

                I'm not sure if the lag between button pushes on the remote and the TV are from the Bluetooth or something else, but the sometimes 3-second lag between a button push and the action actually happening is terribly frustrating...

                62 votes
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                  Received  ·  11 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow IP passthrough

                  Please allow IP Passthrough so that we can use a real router; or, implement features like multiple SSID's, VLANs, sensible port forwarding, and other features commonly found on commercially available routers. The feature set of the Google Network Box doesn't even match ****** routers like Belkins. I can't believe such a premium product comes with a Fisher Price router.

                  59 votes
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                    Received  ·  5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                  • Remote needs new features.

                    The remote needs new features. A dedicated DVR button would be nice. A back lit remote when in use. The ability to turn off both box and tv with only one button. The ability to use the delete button when typing in channel numbers instead of having to go to the wrong channel and doing it all over again.

                    56 votes
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                      Received  ·  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • after a fast forward through a recorded show and then hitting play, have the program material "back" up a few seconds before playing.

                      after a fast forward through a recorded show and then hitting play, have the program material "back" up a few seconds before playing. Sometimes one misses part of the show because it goes too far past the start point

                      55 votes
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                        Received  ·  5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                      • Make Google Fiber equipment interoperable with Google WiFi mesh networking

                        The WiFi radios on the network box are not strong enough to cover a typical house. This is painfully obvious from all the reports that pop-up on the forums. Making the network and TV boxes interoperable with the new OnHub/Google Wifi mesh network service would be a great solution. Even better, would be making the network box a proper OnHub so it could benefit from the development occurring with that product.

                        Also, it would be great to sell Fiber customers Google Wifi APs at a discounted price so that they could effectively use the bandwidth they're receiving.

                        54 votes
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                          8 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                        • 38 votes
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                            Received  ·  3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • Please offer a 4k capable main hub

                            Please offer 4k capable hardware and 4k channels/movie rentals..

                            36 votes
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                              Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                            • Slow Motion forward and rewind mode's.

                              Slow motion forward and rewind mode, did you ever see a sports play that if you could see it slower then instant replay you would fell better about the outcome of the ref's call on the play Slow motion all the way to frame by frame would help that, the old VCR's had that I can't see why this shouldn't also.

                              36 votes
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                                Received  ·  2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • Google Fiber should Offer Discounts for new OnHub Product

                                I think it would be great if GF offered a Discount (similar to the one with Nest) for the purchase of the new OnHub product (https://on.google.com/hub/)

                                Many customers have been complaining about wireless speed and connectivity. This may be a great option.

                                Thanks,

                                Jason

                                34 votes
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                                  Received  ·  2 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                • Better/More/Custom Dynamic DNS options

                                  The only option for dynamic DNS on my network box is DynDNS, which cost money. You should add the ability to use free ones as well as custom ones, for example, look at http://www.duckdns.org/install.jsp under the dd-wrt section.

                                  30 votes
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                                    Received  ·  5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Please Add IP Passthrough Setting

                                    Please, please, please add IP Passthrough as a setting in the Google Fiber Network Box. I need to be able to assign the public WAN IP address to my router. If I cannot do this, then the network box is useless to me, and I will have to figure out how to get my router working while connected directly to the Fiber Jack. The network devices of EVERY SINGLE ISP with which I've had experience up to this point have an IP passthrough option in the router configuration interface, as it is a very standard setting. That Google Fiber does…

                                    28 votes
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                                      Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Antenna port on network box

                                      Add antenna ports on router to add your own MIMO antennas.

                                      24 votes
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                                        Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 24 votes
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                                          Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • More DHCP options, like the ablity to disable it.

                                          I would really like the ability to change the DHCP settings.

                                          The limited options don't leave much room for change.

                                          The biggest feature I want added is to have the option to disable it so I can use a different DHCP server on my network.

                                          My next request would be to change the DNS server on the local network.

                                          At least give us options like a cheep router, they have you beat in this department.

                                          23 votes
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                                            Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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