Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. Allow user to extend lease time on router shop server. Renewing every 24 hrs for each device is not needed.

    Allow user to extend lease time for IP address issued by dhcp server on router. Renewing every 24 hrs can cause device to have to reconnect. Using the " reserve IP address " feature does help, but this option is not available for TV Boxes. Need to be able to reserve IP address for TV boxes as well. Their lease expires every 24 hrs as well and can cause them to have to reconnect as well.

    7 votes
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      Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • remote control

      Allow Universal Remotes to control Google fiber. Currently, only Logitech brand remotes can control the google fiber box. This needs to be opened up to other brands.

      7 votes
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        Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • storage box upgrade

        I understand that you have a new storage box that would solve some of my problems, but to get it I have to lose all my recordings. You’ll transfer my Recording Settings, my Guides, and (I think) which episodes that I’ve watched, but not the shows that I’ve recorded, but not had the time to watch. Its crazy for you to assume that I’d be okay with that! (I’m not and you haven’t gotten to upgrade me because of that issue.)

        6 votes
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          1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
        • 6 votes
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            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
          • transceiver information for business subscribers

            Our business is slated to get Goggle fiber, and we also have a large internal information Security and Networking group. We would like to be able to bypass the Fiber Jack and use industry available SFP transceivers/media converters so that we can feed you fiber into existing optical network that we manage.

            I understand that the WDM PON can be tricky, but certainly there are people at the NOC with Google Fiber to work with business subscribers who can demonstrate certs and knowledge to approve bypassing the ONU.

            6 votes
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              Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
            • Manual Entry of WiFi device in Google Fiber Mgmt console/site.

              Having the capability to manually enter various machines that _don't_ take advantage of the 'plug 'n play' capability to recognize the device & enter it in the WiFi devices list would be great.
              I use many disposable testing VM's for testing & various other things. Having the capability to manually enter the device in the WiFi devices, then take advantage of the dhcp IP reservation would be wonderful.
              It's not a stretch, most modems/wireless routers from Time Warner, Comcast, AT&T, etc. all have this feature.

              6 votes
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                Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
              • Off Air Antenna Support on Network

                I have been a DirectTV customer for 20 years. One of the main obstacles that is keeping me away from the GFTV is the lack of off air antenna support and an integrated guide. Please consider adding this support to your service. It should gain you points with the cable cutters!

                6 votes
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                  Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • Additional Functionality - Reboots etc

                  While we reboot the Network Box via the MyFiber web interface, that ability is not available for the TV Box. To reboot the TV Box we have to physically unplug it, wait, then plug it back in. A device reboot is available (support uses it) and should be so for us as well. Also, we cannot initiate a refresh of the Channel Guide. This too should be an option available to the customer. Interestingly, each of these steps have had to be performed in order to correct a weird issue of the DVR failing to record a show and that…

                  6 votes
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                    Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add more TV boxes.

                    I want to have more tv boxes. There are rooms I cannot use my tv with google without moving the box.

                    6 votes
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                      Received  ·  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                    • nvidia shield as tv box

                      I would like to be able to purchase a nvidia shield and use it as a cable box...maybe via google fiber app.

                      6 votes
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                        Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                      • dvr

                        Should be able to keep DVR recordings if defective box has to be replaced. It's your equipment that is malfunctioning, but I am told if I get new boxes I will lose all my recordings.

                        5 votes
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                          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                        • The ability to automatically to have full screen with the Google Fiber TV Box

                          Currently some channel don't go full screen, a 6 inch back box centered around the complete picture (lots of non used space). Other channels, the Google fiber tuner box will go edge to edge with no black boxes. My old provider didn't have that issue on my LG 8500 4K 55 TV.

                          5 votes
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                            Received  ·  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                          • Fanless cooling

                            Can we get a fanless network box? Mine is a little loud even inside a media cabinet.

                            5 votes
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                              Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add "Wii-mote" capabilities to the remote to provide a mouse pointer equivalent for functions where that would be useful

                              Some functions with the remote are handled by what amounts to typing shortcuts, but the underlying UI software is built on a platform with support for a mouse. By building in capabilities like Nintendo's Wii-mote, the platform gains a pointer that can be leveraged for functions that would benefit from having a mouse. Rechargable batteries/wireless charging for the remote would make this less burdensome from the power standpoint for the end user.

                              5 votes
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                                Received  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                              • 4 votes
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                                  Received  ·  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                • Home Cellular phone extension for any or all Cell carriers in that area so I can use Cel service over the internet or in the air.

                                  Add a Cell phone extension so all normal carriers can be via fiber to Cell service so when I'm home I can use the same phone for home and cell calls and not use Data or cell service and it would work any place in the house or office. many times Cell use inside a home is weak many times.
                                  And the only phone is a landline with good results.

                                  4 votes
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                                    0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Cast device so I can cast the screen to a second TV in a different room without a second TV box.

                                    Add the ability to send a cast from TV to a second TV playing same content without a second TV box. This way I can move from room to room and see the same picture on a wall I do not have cable's ran in for TV or Network cable's. And Picture in Picture option for those types of TV's. Also Ability to watch all content on a PC in the house wired in.
                                    And or use a computer to run as a TV box too.

                                    4 votes
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                                      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Dish washer

                                      I have created that was the existence to the present dish washer only for plates which will not use more power and water especially it can fit in sinks of kitchen at home I have created this for every middle class or poor people I have kept them in mind when I have create the product

                                      4 votes
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                                        Archived  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Bring fiber to Australia

                                        Australia's internet is terribly lagging behind other advanced countries. Our current governments policy of FTTN is only going to be upgraded down the track. Granted it would be a large investment, but given the potential growth rate of Australia into the future, having the monopoly on the infrastructure would be a fantastic long term investment.

                                        4 votes
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                                          Archived  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • annual credit report @ online

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                                          3 votes
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                                            Archived  ·  0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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