Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. to tell people who have signed up when they may expect service

    I've been signed up for a long time in a city that's still set to get service (Atlanta). Why don't you let people who have signed up, but are waiting, more information about when they might expect to get connected?

    1 vote
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      0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to use cable box for access point only

      There are many cable customers who may not want to use cable service year round but would like to keep the boxes for access points as part of the home network they are used to. You are charging for their rental anyways in the bill. So why can't people not using cable for a certain amount of time continue to use the boxes for access points without having to return all the equipment and obtain it again later. If anything the existing policy makes me want to buy my own access points which would lead me to cut the cord…

      1 vote
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        0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • When I had Dish, I was able to download recorded TV to my iPad so that I could watch when I did not have access to WiFi.

        I would love the ability to download a recorded event/show to my iPad so that when WiFi was not available (like on a plane) I was still able to watch some of my recorded TV. I had this capability with Dish and miss this option.

        1 vote
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          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
        • AXS!

          What will it take to get AXS TV added to our channels??
          Missing out on so many good shows...

          1 vote
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            0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
          • Port the iOS app to Apple TV

            It would be awesome if the iOS app was ported to an Apple TV. That would allow me to replace my TV box with my Apple TV and free up one HDMI port on my tv.

            1 vote
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              0 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →
            • manage internet access by device connected to router

              manage internet access by device connected

              1 vote
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                0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow episodes of a tv series to become available the day after the original air date!

                Please allow your on-demand tv series episodes to be made available the day after a new episode airs. Severe weather broadcasting recorded over the normal record time for a 24 Legacy episode. I thought I would watch using the on-demand option for that episode. When I went to the on demand for 24 Legacy it showed the episode that aired the previous night but there were no buttons to play. I thought something was wrong with my tv box and called for a Google service repair to come to my home. I was told by the Google Fiber service person…

                1 vote
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                  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                • Make the TV software less dependent on the internet being available for DVR viewing

                  A few weeks back, my fiber connection was broken, requiring the OSP folks to visit a few days later. I tried to watch a show on the DVR while the net was down, but the TV software would not even load. This is an Achilles Heel which needs to be fixed. The TV and DVR should not be that dependent on the internet. Consider refactoring the TV software to not try and load from the internet if it is not available, and simply show a message that only the DVR is available until the internet connectivity returns. Google was very…

                  1 vote
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                    0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add a multi-select for deleting recordings.

                    I have one series which built up 153 shows, and I want to remove all but four specific ones. I can't go through a cycle of 149 individual deletes. Can you change the delete to a series of checkboxes, with select all, clear all, invert all buttons so that a subset of a series can be deleted easily.

                    3 votes
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                      0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow customer to select option to have the monthly bill emailed automatically

                      User should be able to receive the bill every month at the end of the billing cycle in their email account. Bill should be in a user friendly format such as PDF, etc.

                      This will allow users to have the bills available in their email accounts as a permanent record.

                      0 votes
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                        0 comments  ·  MyFiber  ·  Flag idea as inappropriate…  ·  Admin →
                      • New Programming Languages

                        Create new programming languages like Python to be powerful and simple for all platforms please or work on Python Programming Language please.

                        1 vote
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                          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • Secure guest access

                          I'd like to be able to set up a guest account on my Google Fiber router. In addition, I would like that any device that accesses that guest account is not able to access any other device on my home network unless I allow it.

                          2 votes
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                            0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                          • The DVR is painfully slow. Allow users to install DVR software on faster hardware if they so choose to do so. For instance, NVIDIA SHIELD TV

                            The DVR/TV interface is painfully slow. Allow users to install DVR software on faster hardware if they so choose to do so. For instance, NVIDIA SHIELD TV.

                            1 vote
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                              0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                            • Please add CBS Sports Network to Google TV in Atlanta

                              Had this channel with Xfinity, it would seem to be essential to add this channel to the Sports Package. This channel will have games during the NCAA Basketball tournament.

                              1 vote
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                                0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                              • Fiber TV App for Smart TV

                                I would like a Fiber Tv app for my Samsung smart TV. I see there is a Spectrum app. This would allow me to watch sports on my front porch.

                                1 vote
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                                  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                • Post billing due date in the account portal

                                  Currently, there is nowhere that the billing due date or auto pay date is posted within the MyFiber account portal. I have been informed that most people's bill is due the same day, but it would be nice to be able to reference that date somewhere.

                                  These are just simple things that traditional service providers have that google should provide.

                                  2 votes
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                                    0 comments  ·  MyFiber  ·  Flag idea as inappropriate…  ·  Admin →
                                  • More information on cast members and dates.

                                    You used to post more information about the cast members in a movie or TV show. For instance, you would have their date of birth and if they had passed, their date of death along with locations. Also, it seems like the pictures you use now for cast members are not really representative of how they looked when they were popular. For instance, someone who was a 1930's ingénue known for her vivaciousness and beauty, and you have a picture of them when they were in their 80's. I like to know also if some of these old-time actors are…

                                    1 vote
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                                      0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Don't use a qwerty keyboard on screen

                                      When searching, you are presented with a qwerty keyboard on screen to choose letters, etc. from. This doesn't make a lot of sense.

                                      We all use hardware qwerty keyboards every day, but you don't think about where your fingers are going. You've used a keyboard so much that your fingers effortlessly and thoughtlessly hit the correct buttons. Using a remote to type causes you to actively search for where the letters are on the on-screen qwerty keyboard. It would be much easier if the letters were sorted alphabetically, especially for those few whom don't type on a hardware keyboard.

                                      1 vote
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                                        0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Move the previous button

                                        The previous button is on the very button right corner of the remote. It is a very commonly used button, and it should be placed somewhere that's comfortable for you to reach without completely readjusting your hold on the remote. Somewhere near the search button.

                                        2 votes
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                                          0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                        • free credit score @ @ credit

                                          free credit score @ https://www.checkcreditscorefree.co.uk @ My childhood friend sends you an e-mail requesting a fair amount of credit check free @ https://www.creditcheckfree100.co.uk @ money, If you credit report free @ https://www.free-creditreportuk.co.uk @ have not check my credit score @ https://www.mycreditscorecheck.co.uk @ spoken to them in a year or more, your will how you feel 15? Do they completely know whether you can pay back to you now? Do you know how to listen again from them? Do you have too many doubts that many people ask your friends that they are the latest copy of credit reports?
                                          We need…

                                          1 vote
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                                            0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
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