Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. Help end what is effectively forcing residents to use a specific cable company

    As you probably already know the FCC bans apartment companies forcing residents to use a specific cable company, however there is a loophole.

    Certain apartment companies offer technology packages that are non-negotiable and they force their residents to pay for them, but they aren't violating the FCC regulations because residents are able to buy additional services from anyone they please. Virtually this loophole can effectively force residents to use a specific cable company because they don't want to pay for 2 services, one they are using and one they aren't using.

    The reason why I'm bringing this up is because…

    1 vote
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      1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    • Suggestions for Google fiber to minimize damage due to Google fiber installation/ associated digging

      Suggestions for Google Fiber to minimize damage due to Google fiber installation/ associated digging;
      1. Because paint-marked grounds are perceived as untended and lead to increases in ground loitering in addition to be aesthetically compromised, I propose that:
      To track utility lines prior to digging consider using a paint that is invisible to the human eye. A fluorescent UV range paint detectable with an appropriate UV lamps could serve the same role played by current paints. MANY UV “color” available.
      Paints which are currently used ARE NOT WATER SOLUBLE and take years to disappeared particularly if low-growth foliage/ leaves are…

      1 vote
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        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
      • google to stop ingoring its customers

        yes i see lots of good ides on here that google still has not done and they still are not listing to us lets keep ******* googles heals to stop ingoring us and start listing to us

        1 vote
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          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
          • Simultaneous Calling

            Add simultaneous calling feature so that nomorobo.com (reduce robo calls) will work with Fiber Phone. Most cable services offer simultaneous calling.

            2 votes
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              0 comments  ·  MyFiber  ·  Flag idea as inappropriate…  ·  Admin →
            • App to manage webpass services

              I am a google fi and webpass customer. After using the project fi mobile app, I have gotten used to native apps that allow me to create support incidences, control service tiers, see bandwidth usage on an hourly basis, etc. It would be really nice to have this set of features for webpass so I could report service issues right from my phone. Delegated invitations (like google wifi / onhub) would also help quite a bit so I could allow account interaction to my partner / roommate / etc. Thanks a bunch!

              2 votes
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                0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
              • Add to St. Robert, Missouri

                Please add Google Fiber into St. Robert, Missouri. We only get 20 Mbps download and 1.5 Mbps upload, That's only if you pay $50 a month.

                1 vote
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                  0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                • Thanks but no thanks for dropping Bloomberg TV, GOOGLE!

                  One of the only true business channels gets dropped by Google. I started my day with this channel for years, and Google drops it. I never had this issue with DirectTV. What a shame. What is the replacement content? MSNBC? Nope. BBC? Nah. CNN? Of course not. Not happy about this one in the least.

                  1 vote
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                    0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                  • Dont advertise **** you cant actually make. The internet sucks

                    all of it sucks. internet crashes once a day, tv currently wont air most channels. pixalated screen

                    1 vote
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                      0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                      • Provide WIFI parental controls, mac filtering, time limits, guest account, etc.

                        For WIFI and all internet: Parental Controls including time limits, Off/On times, Mac Filtering, Black/White List devices. Guest account with separate password and timer options.

                        2 votes
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                          0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                        • Stop using "scammy" tactics. Be better than Comcast and Time Warner.

                          I called to upgrade from the Basic plan to Fiber 100 on Jan. 28th, 2017. I was told verbatim, and even asked them to double check, that the terabyte of cloud storage was included with the Fiber 100 plan. I also called 2 weeks prior on Jan. 15th while I was out of town to get info on the Fiber 100 plan(most importantly whether it included the terabyte of storage) and told them I'd probably be upgrading when I got back in 2 weeks. I was also told yes at this time. I was also told months prior(don't know the…

                          1 vote
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                            0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • storage box upgrade

                            I understand that you have a new storage box that would solve some of my problems, but to get it I have to lose all my recordings. You’ll transfer my Recording Settings, my Guides, and (I think) which episodes that I’ve watched, but not the shows that I’ve recorded, but not had the time to watch. Its crazy for you to assume that I’d be okay with that! (I’m not and you haven’t gotten to upgrade me because of that issue.)

                            3 votes
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                              0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                            • Post listings of MDU properties that have Fiber service or are eligible for Fiber service on the page of each market/city.

                              Post listings of MDU properties that have Fiber service or are eligible for Fiber service on the page of each market/city.

                              This way someone can have a clear concise idea of which residences have Fiber already installed or available for install. Internet speed and stability/provider is a big deal to people when deciding on an apartment/condo!

                              2 votes
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                                1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • 0 votes
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                                  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                • Auto Tune for TV

                                  Please add the auto tune feature to the TV receivers. We like to watch a certain show every Sunday but necessarily want to record it

                                  1 vote
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                                    1 comment  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Link Google Phone to multiple Google accounts

                                    I would like for my wife to be able to use her Google account to check messages on our Google Phone in addition to my account having access. This would allow the service to be more of a home phone for a family.

                                    1 vote
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                                      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • voicemail indicator on the phone

                                      I would like to have some kind of indicator on the phone that a voicemail is available. Previous providers have included a stutter dial tone to indicate that there are new messages.

                                      4 votes
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                                        1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • For google to show more accurate billing details

                                        I upgraded my package and was told the charges wont show until the following month. The upgrade was just 5 days ago and the billing charges are already showing on site as balance. Its very confusing and Im truly hoping it wont charge me for a month of services I haven't even used yet.

                                        3 votes
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                                          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Build Google-branded routers that include meshing

                                          Since the major issues rolling out fiber, I know Google has switched to using wireless. Why not sell wireless routers that mesh with each other over longer distances (long enough to connect to neighbors' routers)? Through selling enough of these, Google would be able to completely bypass the last-mile providers. A wireless mesh would guarantee uptime, speed, and would prevent any ridiculous charges now that net neutrality is to be revoked.

                                          1 vote
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                                            0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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