Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. Fiber phone display caller ID on Google Fiber TV

    If you have Google Fiber TV and Google Fiber Phone, it would be great to have an option for the caller ID to pop up on the TV when the phone rings. Had this functionality with TimeWarner and loved it, would be awesome to have that ability on my fiber service.
    Something that TWC didn't have was the ability to send a call to voicemail with your remote if you don't want to talk to someone. Call screening over your tv's audio would be nice to have as well.
    Another nice to have feature would be to be able to…

    99 votes
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      Received  ·  15 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
    • Nick Jr. app needs to be added

      I got the service today and was shocked to find out that the app for Nick Jr. is not supported for Fiber. I was especially surprised since the app for Disney IS supported. If you can get that added, it would greatly enhance the service and would also make my kids stop freaking out. Thanks.

      22 votes
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        Received  ·  4 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
      • 4 votes
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          Received  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
        • Add NHL Network, Center Ice and GameCenter Live app

          I would like to be able to see the NHL Network, Center Ice and/or the NHL GameCenterLIve app. Anything to increase NHL coverage.

          Thanks!

          34 votes
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            Received  ·  7 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
          • Add ROOT Sports to Austin

            You just added ROOT Sports to Utah but we need ROOT in Austin so we can watch Astros/Rockets games!!! Thanks.

            28 votes
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              Received  ·  7 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
            • Google Fiber app for Chrome OS

              I can access and watch tv on the app on an iphone and my android devices, but a specific google product has no access to watching through the service.

              20 votes
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                Received  ·  0 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →
              • Emergency alerts need to be able to be stopped by viewer.

                The emergency alerts need to be able to be stopped by the viewer once they are popped up. The volume on them is so loud that we can't hear the news to get the details on whatever the alert is about. I understand that you need to pop them up, but the viewer needs to be able to control if they continue or not, especially if it's the second or third or more time for the same alert.

                131 votes
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                  Received  ·  15 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to Disable Call Waiting

                  Be able to control Call-Waiting, turn it on or off as wanted. If on works as it does now, if off call get busy signal.

                  9 votes
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                    Received  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • Get Caller ID from some global source.

                    Get Incoming Caller ID from some global source (see AT&T U-Verse) instead of relying on "contacts" list. A person cannot be expected to input every "contact" he or she may get a phone call from which may or may not be answered depending on the Caller ID. The phone number is not helpful for companies which have vast phone systems.

                    19 votes
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                      Received  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Wireless Set-Top Boxes

                      We have several areas of our house where we currently use wireless set-top boxes for the AT&T U-verse network. Has this been examined for the Google network?

                      91 votes
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                        Received  ·  5 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                      • Parental controls on router/internet

                        When I went to the pop up, i was assured the internet had parental controls to shut down access to websites and shut down devices by timeframes.

                        I JUST found out it's not true.

                        Please add this as a feature YESTERDAY.

                        73 votes
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                          Received  ·  18 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                        • 26 votes
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                            Received  ·  0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                          • TV boxes playing in sync

                            Synchronized play on all TV Boxes - kind of like "party mode" on Sonos where you can select to view any recording or live show on all TVs in sync.

                            21 votes
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                              Received  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                            • Provide a speed and price option between 5Mbps and Gigabit

                              For internet only options, the price difference between "free" and $70 is too much, and may limit the adoption for new customers. I believe Google Fiber could gain competitive advantage by bringing an in-between option to the marketplace. Perhaps a 300-400 Mbps for $40 could be a great option, making the $70 option a "premium" service, yet making a 300-400 Mbps option a steal.

                              30 votes
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                                Received  ·  12 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • Prompt/check before software update

                                Before updating the GF firmware, please display a prompt to the user on the TV allowing them to delay the update. This would prevent the TV service from suddenly cutting out for several minutes in the middle of watching TV. At least one user has reported an unwanted SW update in the middle of and interrupting prime time TV at 8PM.

                                Perhaps a TV with the screensaver running could be considered idle and if all TVs were on the screensaver no prompt would be needed.

                                I've experienced similar difficulties with a show that records at 02:00 (central) weekdays. Every few…

                                64 votes
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                                  Received  ·  3 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                • Would like to see 4k broadcast

                                  With 4k tv pricing coming down I would like to receive a 4k signal.

                                  75 votes
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                                    Received  ·  7 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Pandora App on Google Fiber

                                    Pandora app is a great app that allows us to stream music through our Internet. We would like to add this app to our selection of Google Fiber apps available on our television.

                                    79 votes
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                                      Received  ·  6 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add Amazon Prime Video to Google Fiber Apps

                                      It would make it easier to access Amazon Prime video if it were offered in Google fiber apps.

                                      318 votes
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                                        Received  ·  33 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Home away from home

                                        Ability to view home TV, including DVR recordings, while away from the home network on our Android or iPhone devices

                                        206 votes
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                                          Received  ·  7 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Please fix the remote-to-TV lag

                                          I'm not sure if the lag between button pushes on the remote and the TV are from the Bluetooth or something else, but the sometimes 3-second lag between a button push and the action actually happening is terribly frustrating...

                                          62 votes
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                                            Received  ·  11 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
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