Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. Please fix the remote-to-TV lag

    I'm not sure if the lag between button pushes on the remote and the TV are from the Bluetooth or something else, but the sometimes 3-second lag between a button push and the action actually happening is terribly frustrating...

    58 votes
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      Received  ·  10 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • Mobile App on Kindle Fire

      We have Kindle Fires in our house hold and we're disappointed to find there is no version of the Fiber App available. As a google TV subscriber, I would expect to run the app from most any device that's capable of handling video streaming.

      7 votes
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        Received  ·  0 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →
      • Bring back the ability to search by movie channels, sports channels, etc.

        The new update for the mobile app is so frustrating without the ability to search by specific categories. Searching through all the channels is a pain. Not user friendly now. Would like this capability back!!!!

        7 votes
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          Received  ·  0 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →
        • Remote needs new features.

          The remote needs new features. A dedicated DVR button would be nice. A back lit remote when in use. The ability to turn off both box and tv with only one button. The ability to use the delete button when typing in channel numbers instead of having to go to the wrong channel and doing it all over again.

          56 votes
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            Received  ·  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
          • Multiple gmail accounts to fiber linkage

            Allow more than one gmail address to be associated with a google fiber account.

            For instance, both my wife and I have gmail accounts and would like them both tied to the fiber account to both be able to access my drive, google pictures, etc.

            123 votes
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              Received  ·  8 comments  ·  MyFiber  ·  Flag idea as inappropriate…  ·  Admin →
            • Remove icons on DVR recorded shows listing. Allow top to bottom scrolling

              The show icons are clunky and not immediately identifiable. Please add an option to show without icons. It would also be nice to sort by most recent or alphabetical within that format. See example below and note that the # of shows recorded in the group is in the ().

              Batman (2)
              Family Guy (10)
              Game of Thrones (2)
              Major Crimes (5)
              Modern Family (4)
              Suits (5)

              10 votes
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                Received  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
              • "prev" button on update is terrible compared to previous version

                With the former version (1.0?) I could use the previous button to quickly navigate through all of the channels that contain about 95% of the material that I watch. It allowed to almost immediately acces all of those channels. Now I can only scroll through the previous 3, and it has taken away one of the greatest things Fiber TV offered, in my opinion. Way too much scroll time sorting through the endless worthless channels in the guide now. Also, previously I was able to use the previous button to navigate while watching a DVR recording. Not being able to…

                12 votes
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                  Received  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                • 10 votes
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                    Received  ·  0 comments  ·  MyFiber  ·  Flag idea as inappropriate…  ·  Admin →
                  • Resume play back

                    When I have watched part of a show and then come back to it later I use to be able to just hit the play button on my remote while the show is highlighted on my DVr list and it would resume where I left off. Now when I do that it starts over! I have to select the show and then select resume and then confirm.... The update has add more steps to every process, complicating things!

                    8 votes
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                      Received  ·  0 comments  ·  MyFiber  ·  Flag idea as inappropriate…  ·  Admin →
                    • 6 votes
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                        Received  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Make the progress indicator on recorded programs (DVR) larger

                        Please make the indicator on playback or recordings larger so you can easily spot where you are in relation to the start and end of the show.

                        13 votes
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                          Received  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                        • I would like to watch show I have recorded on the computer

                          I would like to watch DVR content on my laptop at home

                          13 votes
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                            Received  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                          • Show star ratings for movies (one to four stars).

                            Show star ratings for movies (one to four stars)

                            17 votes
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                              Received  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                            • Some Kind of Ratings?

                              We all REALLY miss xFinity's "Rotten Tomatos" & "Popcorn Bucket" ratings. Please add SOME kind of popular - and reliable - rating feature.

                              15 votes
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                                Received  ·  1 comment  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                              • DVR Needs ability to create folders to sort recordings

                                I have 5 people in my household and on previous providers we had the ability to create our own folders to put our own recordings into. That was a HUGE help when deciding what to watch!

                                14 votes
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                                  Received  ·  3 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                • Wifi equipment (Adding a better AP to get real wifi speeds)

                                  They existing equipment is pretty much a joke as far as the Wifi side goes. There are already a bunch of posts on the main Help forum about this. I am not a IT professional but know my way around a bit. I was able to research info i found on the help forum and went out and bought a ASUS RT-AC68U and put it in AP mode and changed my wifi speeds from barely 20mbps average to upwards of 450+mbps average (on compatible devises that is). Why are we paying for this service but yet if we want to…

                                  19 votes
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                                    Received  ·  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                                  • The TV Guide channel preview needs to update quicker

                                    If I cycle through the TV channels quickly, the channel preview just freezes and only updates when I stop at a channel. The preview needs to keep up with the speed I traverse the channels with.

                                    5 votes
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                                      Received  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Closed captioning feedback

                                      I like Google Fiber a lot, but I do want to suggest a tweak after receiving the latest update:
                                      I turn closed captioning on and off A LOT. I love it when watching recorded programs (my ears don't hear dialog as well as they used to). But I HATE it when watching news programs (because of the delay between the speech and the CC display). I used to be able to turn it on or off with 3 "clicks"; now it takes 5 because the on/off selection comes AFTER the CC setup screen. I can't imagine anyone changes the settings…

                                      18 votes
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                                        Received  ·  2 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Google smartphone app away from home WiFi

                                        Please add the ability to use the google smartphone app when not connected to home Wifi !!!!

                                        61 votes
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                                          Received  ·  4 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Please adjust the start and end time of a show when a show is delayed due to new or a sports event or for any other reason.

                                          Please adjust the start and end time of a show when a show is delayed due to new or a sports event or for any other reason. I use smart record to record some programs. This past Sunday, a program that normally aired on Wednesdays moved to Sunday night. The recording began on Sunday night at the scheduled time, however the start time was delayed and I missed the final thirty minutes of the show. I was unable to view on demand because it was on CBS.

                                          18 votes
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                                            Received  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
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