Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. When I had Dish, I was able to download recorded TV to my iPad so that I could watch when I did not have access to WiFi.

    I would love the ability to download a recorded event/show to my iPad so that when WiFi was not available (like on a plane) I was still able to watch some of my recorded TV. I had this capability with Dish and miss this option.

    1 vote
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      0 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
    • AXS!

      What will it take to get AXS TV added to our channels??
      Missing out on so many good shows...

      1 vote
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        0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
      • Port the iOS app to Apple TV

        It would be awesome if the iOS app was ported to an Apple TV. That would allow me to replace my TV box with my Apple TV and free up one HDMI port on my tv.

        1 vote
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          0 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →
        • manage internet access by device connected to router

          manage internet access by device connected

          1 vote
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            0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
          • Help end what is effectively forcing residents to use a specific cable company

            As you probably already know the FCC bans apartment companies forcing residents to use a specific cable company, however there is a loophole.

            Certain apartment companies offer technology packages that are non-negotiable and they force their residents to pay for them, but they aren't violating the FCC regulations because residents are able to buy additional services from anyone they please. Virtually this loophole can effectively force residents to use a specific cable company because they don't want to pay for 2 services, one they are using and one they aren't using.

            The reason why I'm bringing this up is because…

            1 vote
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              1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
            • Add CBS to On Demand

              Need to add CBS to On Demand. All other locall channels are on there.

              4 votes
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                0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
              • Suggestions for Google fiber to minimize damage due to Google fiber installation/ associated digging

                Suggestions for Google Fiber to minimize damage due to Google fiber installation/ associated digging;
                1. Because paint-marked grounds are perceived as untended and lead to increases in ground loitering in addition to be aesthetically compromised, I propose that:
                To track utility lines prior to digging consider using a paint that is invisible to the human eye. A fluorescent UV range paint detectable with an appropriate UV lamps could serve the same role played by current paints. MANY UV “color” available.
                Paints which are currently used ARE NOT WATER SOLUBLE and take years to disappeared particularly if low-growth foliage/ leaves are…

                2 votes
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                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                • google to stop ingoring its customers

                  yes i see lots of good ides on here that google still has not done and they still are not listing to us lets keep ******* googles heals to stop ingoring us and start listing to us

                  2 votes
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                    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • App to manage webpass services

                    I am a google fi and webpass customer. After using the project fi mobile app, I have gotten used to native apps that allow me to create support incidences, control service tiers, see bandwidth usage on an hourly basis, etc. It would be really nice to have this set of features for webpass so I could report service issues right from my phone. Delegated invitations (like google wifi / onhub) would also help quite a bit so I could allow account interaction to my partner / roommate / etc. Thanks a bunch!

                    2 votes
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                      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Need the ability to adjust the Start Time of a show

                      WDAF, Channel 4 (GoogleFiber channel 0004) starts Wheel Of Fortune at 6:29:10 PM, instead of 6:30:00 PM, which means that I have to look away from my TV and, QUICKLY, hit the 'skip back' button a couple times or I'm shown the solution to the first puzzle before I have a chance to do anything, like try to solve it myself. I do record it 5 minutes early to 5 minutes late, so I don't miss any of the show, but it would be nice for the recording to start playing/recording at the Actual start time of the show so…

                      3 votes
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                        1 comment  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow episodes of a tv series to become available the day after the original air date!

                        Please allow your on-demand tv series episodes to be made available the day after a new episode airs. Severe weather broadcasting recorded over the normal record time for a 24 Legacy episode. I thought I would watch using the on-demand option for that episode. When I went to the on demand for 24 Legacy it showed the episode that aired the previous night but there were no buttons to play. I thought something was wrong with my tv box and called for a Google service repair to come to my home. I was told by the Google Fiber service person…

                        1 vote
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                          0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                        • For google to show more accurate billing details

                          I upgraded my package and was told the charges wont show until the following month. The upgrade was just 5 days ago and the billing charges are already showing on site as balance. Its very confusing and Im truly hoping it wont charge me for a month of services I haven't even used yet.

                          3 votes
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                            0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • Make the TV software less dependent on the internet being available for DVR viewing

                            A few weeks back, my fiber connection was broken, requiring the OSP folks to visit a few days later. I tried to watch a show on the DVR while the net was down, but the TV software would not even load. This is an Achilles Heel which needs to be fixed. The TV and DVR should not be that dependent on the internet. Consider refactoring the TV software to not try and load from the internet if it is not available, and simply show a message that only the DVR is available until the internet connectivity returns. Google was very…

                            1 vote
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                              0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                            • New Programming Languages

                              Create new programming languages like Python to be powerful and simple for all platforms please or work on Python Programming Language please.

                              1 vote
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                                0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • The DVR is painfully slow. Allow users to install DVR software on faster hardware if they so choose to do so. For instance, NVIDIA SHIELD TV

                                The DVR/TV interface is painfully slow. Allow users to install DVR software on faster hardware if they so choose to do so. For instance, NVIDIA SHIELD TV.

                                1 vote
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                                  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                • 5 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • TV Everywhere should actually be TV EVERYWHERE

                                    The TV Everywhere app can only be used when you are connected to your home Wifi. That is not "TV Everywhere" but instead "TV at Home, where I can already watch TV". I would like to be able to watch live TV and DVRed content remotely. I'm disappointed that what is supposed to be a high tech sort of product doesn't have this basic seeming technology.

                                    65 votes
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                                      Received  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Partner with SlingTV

                                      The TV price increase is understandable with GF's lack of critical mass to get good deals with content owners as well as them raising rates for all providers as it is.

                                      Given GF may never get a good deal and forced with high TV rates, GF should partner with Dish's SlingTV and their new AirTV based on Android TV. Dish has the critical mass to deal with content owners, GF can integrate with their AirTV and everyone would be happy. And Sling will soon have DVR function that looks very simple and straightforward.

                                      Would seem to be best of all…

                                      2 votes
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                                        1 comment  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 16 votes
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                                          0 comments  ·  MyFiber  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Please add CBS Sports Network to Google TV in Atlanta

                                          Had this channel with Xfinity, it would seem to be essential to add this channel to the Sports Package. This channel will have games during the NCAA Basketball tournament.

                                          1 vote
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                                            0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
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