Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. Prompt/check before software update

    Before updating the GF firmware, please display a prompt to the user on the TV allowing them to delay the update. This would prevent the TV service from suddenly cutting out for several minutes in the middle of watching TV. At least one user has reported an unwanted SW update in the middle of and interrupting prime time TV at 8PM.

    Perhaps a TV with the screensaver running could be considered idle and if all TVs were on the screensaver no prompt would be needed.

    I've experienced similar difficulties with a show that records at 02:00 (central) weekdays. Every few…

    67 votes
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      Received  ·  3 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
    • Use own router

      The Ability to use after market routers instead of the networkbox for DHCP

      139 votes
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        Received  ·  13 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
      • Show users what a gigabit is good for.

        I couldn't find any place around the web discussing what gigabit users actually enjoy doing with their fast connections. I suspect many users wouldn't even notice if you replaced their connection with 100mbps. So who are the users who would notice? Google should be leading on this.

        Suggestion #1 - check out how fast games download on Steam. I have measured up to 40 mBps before, that's utilizing about one third of my 1 gbps download bandwidth. That may even be limited by my hard drive speed at that point. So Steam must have pretty good servers! Who else does?

        5 votes
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          Received  ·  1 comment  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
        • Make the blue status line in the guide optional

          The blue line in the guide that shows the status in the time slot seems to be a "love it" or "hate it" option. Make that line an option that can be turned on or off.

          17 votes
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            Received  ·  2 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
          • Start over

            Ability to restart a broadcast show from the start. When tuning into a broadcast late it would be great to have the option of restarting that particular show from the beginning.

            99 votes
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              Received  ·  1 comment  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
            • Extend network box storage through USB 3.0

              Ability to add storage to your network box via the USB 3.0 port.

              120 votes
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                Received  ·  1 comment  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
              • Gig port on TV box

                Please bring back the gigabit port in Gen3 TV Box. Gen2 boxes are 100Mbps. I know it was due to heat but there are other Gbit chipsets with smaller fabrication that generate less heat now.

                99 votes
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                  Received  ·  3 comments  ·  Hardware  ·  Flag idea as inappropriate…  ·  Admin →
                • Provide a speed and price option between 5Mbps and Gigabit

                  For internet only options, the price difference between "free" and $70 is too much, and may limit the adoption for new customers. I believe Google Fiber could gain competitive advantage by bringing an in-between option to the marketplace. Perhaps a 300-400 Mbps for $40 could be a great option, making the $70 option a "premium" service, yet making a 300-400 Mbps option a steal.

                  31 votes
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                    Received  ·  12 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • Custom font sizes

                    Add the ability to change font size in the Guide. The only text size is too small to see from viewing distance. Chrome allows this, so should the guide.

                    74 votes
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                      Received  ·  14 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                    • 23 votes
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                        Received  ·  0 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →
                      • static

                        Please provide the option for residential service to have one static IP address at no extra cost. Keep setting standards that other ISPs want to follow.

                        55 votes
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                          Received  ·  6 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                        • NBA

                          I would like the NBA Network available on the standard package or at the sports plus package.

                          28 votes
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                            Archived  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                          • password

                            Parental control option to allow for an extended time. DirecTV has an option to extend a parental control unlock for 4 hours and does not require the user to hit enter after entering the unlock password. It would be nice to not have to enter a password every time you change a channel and have parental locks enabled.

                            9 votes
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                              Received  ·  1 comment  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                            • Google Drive App

                              Integrate with Google Drive and show photos

                              64 votes
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                                Received  ·  2 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                              • Smart recording defaults to First Runs+Reruns

                                Add ability to change smart recording defaults. I don't want to have to update every new smart recording to record just First Runs. I would like to change the default to First Runs instead of First Runs + Reruns.

                                60 votes
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                                  Received  ·  4 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                • save dvr and guide settings from previous account

                                  I would like it if when I move from one address with fiber to another address with fiber that my recorded shows and custom guides could be accessed at my new home.

                                  15 votes
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                                    Received  ·  0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Buffer previous channel to an hour

                                    When going to previous channel the previous program is not buffered.
                                    Add the capability of using unused tuners to buffer the channels on the Previous channel list.
                                    Buffer up to an hour.

                                    57 votes
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                                      Received  ·  4 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Up to 9 multi-channel view

                                      Multichannel View - Add ability to view 2, 4, or 9 channels at once on a screen. Whichever feed is highlighted via the remote is the one that has sound.

                                      56 votes
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                                        Received  ·  2 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Nest integration

                                        Integration with Nest (owned by Google). View room temperature and thermostat temp on TV screen - allow for increasing/decreasing thermostat temp w/remote

                                        47 votes
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                                          2 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Upon deleting a recording return to list view

                                          When deleting a recording automatically go "back" to the recordings list instead of having to arrow up to the back arrow or press the back button. That recording has been deleted, you shouldn't have to interact again.

                                          42 votes
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                                            Received  ·  1 comment  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
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