Customer Ideas

Welcome to the Google Fiber Customer Ideas page

Please sign in with your Google Fiber account email to create ideas, vote and add comments.

We collate and review all ideas weekly and will be updating the status of your ideas and comment as needed. If an idea becomes a product feature, we will be updating users that have submitted or subscribed to that idea.

We also keep track of customer product ideas through an automatic internal report. This list does not represent the current or a future version of the Google Fiber product roadmap. We love customer input and are very thankful for it, but we cannot guarantee your idea will become part of our product.

Please check our FAQs or Contact Us for more questions.

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  1. Stop using "scammy" tactics. Be better than Comcast and Time Warner.

    I called to upgrade from the Basic plan to Fiber 100 on Jan. 28th, 2017. I was told verbatim, and even asked them to double check, that the terabyte of cloud storage was included with the Fiber 100 plan. I also called 2 weeks prior on Jan. 15th while I was out of town to get info on the Fiber 100 plan(most importantly whether it included the terabyte of storage) and told them I'd probably be upgrading when I got back in 2 weeks. I was also told yes at this time. I was also told months prior(don't know the…

    2 votes
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      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    • Additional 5Ghz channel configuration

      Provide additional channels for configuration on the 5 Ghz Wifi spectrum.

      6 votes
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        0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
      • Bloomberg

        I'm sorry you are eliminating Bloomberg as of January. They are the only true business channel.

        10 votes
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          3 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow users with multiple properties to manage everything with one email address! It is difficult to keep up with the different accounts!!

          I have multiple properties and it is very difficult to maintain them with a different gmail account for each property. Can we please have a setup so that these can be managed and updated through one gmail account? Because my emails get forwarded I sometimes don't know which property is being referred to in the emails, for example.

          3 votes
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            0 comments  ·  MyFiber  ·  Flag idea as inappropriate…  ·  Admin →
          • Fiber TV App for Smart TV

            I would like a Fiber Tv app for my Samsung smart TV. I see there is a Spectrum app. This would allow me to watch sports on my front porch.

            1 vote
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              0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
            • add bridged mode to all network boxes

              please add bridge mode to all network boxes so us customers can use our own more powerfull routers for our networking needs so we can get closer to gigabit speeds over 802.11 ac wireless on 5.0ghz and 5.8ghz bands and so we can use vpns

              75 votes
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                5 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
              • 5 votes
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                  1 comment  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                • Tightly integrate Google Fiber and Google Assistant

                  Google Assistant on Pixel, Home and Allo seems like it offers up so many natural possibilities for use with Google Fiber. Providing the ability to turn on the TV and change channels via voice command, request programs be recorded, tell me what programs are on, etc, etc. There are probably even some uses that could be dreamed up for pure internet Google Fiber customers.

                  Please make Google Fiber and Google Assistant friends. Thanks.

                  21 votes
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                    1 comment  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                  • More information on cast members and dates.

                    You used to post more information about the cast members in a movie or TV show. For instance, you would have their date of birth and if they had passed, their date of death along with locations. Also, it seems like the pictures you use now for cast members are not really representative of how they looked when they were popular. For instance, someone who was a 1930's ingénue known for her vivaciousness and beauty, and you have a picture of them when they were in their 80's. I like to know also if some of these old-time actors are…

                    1 vote
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                      0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                    • Selecting Channels

                      Why do you have to select OK when selecting a channel. You should be able to select the number and it would automatically go to that channel.

                      2 votes
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                        0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                      • Don't use a qwerty keyboard on screen

                        When searching, you are presented with a qwerty keyboard on screen to choose letters, etc. from. This doesn't make a lot of sense.

                        We all use hardware qwerty keyboards every day, but you don't think about where your fingers are going. You've used a keyboard so much that your fingers effortlessly and thoughtlessly hit the correct buttons. Using a remote to type causes you to actively search for where the letters are on the on-screen qwerty keyboard. It would be much easier if the letters were sorted alphabetically, especially for those few whom don't type on a hardware keyboard.

                        1 vote
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                          0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                        • Link Google Phone to multiple Google accounts

                          I would like for my wife to be able to use her Google account to check messages on our Google Phone in addition to my account having access. This would allow the service to be more of a home phone for a family.

                          2 votes
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                            0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add up to 3 hrs of extendded recording time due to Football, baseball games that go much longer than just 1 hours

                            Add up to 3 hrs of extendded recording time due to Football, baseball games that go much longer than just 1 hours

                            7 votes
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                              0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                            • 4 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • free credit score @ @ credit

                                free credit score @ https://www.checkcreditscorefree.co.uk @ My childhood friend sends you an e-mail requesting a fair amount of credit check free @ https://www.creditcheckfree100.co.uk @ money, If you credit report free @ https://www.free-creditreportuk.co.uk @ have not check my credit score @ https://www.mycreditscorecheck.co.uk @ spoken to them in a year or more, your will how you feel 15? Do they completely know whether you can pay back to you now? Do you know how to listen again from them? Do you have too many doubts that many people ask your friends that they are the latest copy of credit reports?
                                We need…

                                1 vote
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                                  0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                                • filter channels dvr

                                  On the screen where we schedule a recording for the DVR, please provide the ability to filter the channel list. One convenient option for me would be to use our Custom Guides as a filter. I have a custom Guide that only includes commercial-free channels. When I schedule a recording for a movie that is older (i.e. available to network stations), I have to go through the channel list and select each of the commercial-free channels individually (as well as avoid selecting Spanish language versions of those channels peppered throughout). It's pretty time-consuming. Furthermore, I can only use that functionality…

                                  1 vote
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                                    0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                  • I asked you to please do as no other company has ever done. Start mid market, 200,000 people, it would have worked.

                                    I contacted you when I first heard. I asked you please start in the 200,000 person market, then go up and down simultaneously from there. You would have had 200,000 customers the first day in Binghamton, NY.
                                    30 gig down is 80 bucks a month, my 60 down - 6-7 up went up another ten bucks. 99.99$ No one listens. Charter is buying TWC soon. I called today and compared to their 30 gig plan, it is a bargain. You should have listened. I read sad news today, I didn't ever think you would get here. How can a giant…

                                    1 vote
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                                      0 comments  ·  Internet/WiFi  ·  Flag idea as inappropriate…  ·  Admin →
                                    • TV One

                                      You should include TVOne to your list of channels. This is the only channel that was on Time Warner Cable that I watched that is not currently on Google Fiber

                                      1 vote
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                                        0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Stop removing channels, are you trying to shut down google in lees summit !!

                                        You are going to start losing customers if you keep this up !! STOP IT !!!

                                        5 votes
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                                          0 comments  ·  TV  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 14 votes
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                                            1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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